Privacy Policy & Statement


The privacy of your personal information is important to us. Information about our customers is a vital part of our business, and we use this information about you and your pets to fulfill your orders and make your on-line shopping experience with us desirable.

Our site allows you to buy products, fill out forms, and receive e-mails or other promotional information from us. From our site, you may visit other merchants through links who may collect and use your personal information. In those cases, the third-party merchant's privacy policy or statement will govern how your information is collected and used.

We do not believe in selling your personal information to others.

By visiting this site, you are accepting the practices described in this Privacy Policy & Statement.

What We Collect

We collect information about you, our customer, and information about their pets. Our primary goal in collecting this information is to fulfill your order and deliver the products as accurate and as complete as possible. Other information exchanged between us and its customers via e-mail or filling out forms are intended to communicate with each other additional important information for the same goal, to fulfill your order or to fulfill your requests.

Personal information is information that is specific to you. This information might include your name, shipping address, e-mail address, identification with other club sites, information about each of your pets, products ordered, order details and payment information. This information is collected on-line through your orders, filling out forms, and e-mails or through other non-electronic form of correspondence. We store any information that we receive from you in our customer information database.

We may send you e-mails regarding current promotions, specials or new additions to the site. You may "opt-out," or unsubscribe from our e-mails by following the unsubscribe instructions in any e-mail you receive from us, or use our contact us form to request opt-out from e-mails. If you agree to receive e-mails from any third party merchants through our site, you will receive separate e-mails from them, and information that you choose to disclose to them will be subject to their privacy policy or statement. If you later decide that you no longer want to receive their e-mails, you will need to follow their specific opt-out instructions.

Third-Party Sites

Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those sites linking from or to our site are not covered by this Privacy Policy & Statement. These third-party sites may collect data, or solicit personal information. Please consult the privacy policy o statement of each site. We are not responsible for the policies or practices of third-party sites.

Updating or Correcting Your Information

During the on-line ordering process you will need to review, change, and correct information before you finalize and submit your order. We encourage you to update your information that you have provided to third-party sites that we use and collect the information from, such as your Paypal account.

Your billing and shipping address is most important and we use the most current shipping address that you provided through your Paypal account or the address you provided when using your credit card on your latest order. Even if we have your current and correct address stored in our database, we will assume the address provided on your latest order to be the current one and we will replace the address stored in our database accordingly. If you notice that the order you just submitted does not have the most current and updated information, please contact us to request for order changes as soon as possible.

Compliance with Service of Process or Law Enforcement

We will release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety of our company, our customers, or others. If asked by law enforcement or judicial authorities to provide information to the appropriate governmental authorities, we will disclose information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you.We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

Children's Privacy

If you are under 18, you may use our site only with the assistance of a parent or guardian. We do not knowingly collect, use or disclose information about customers under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed information to us, please contact us so that we may delete the child's information.

Sale of the Company

We reserve the right to disclose your information in the event that the company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.

Conditions of Use, Notices, and Revisions

If you choose to visit this site, your visit and any dispute over privacy is subject to this Privacy Policy & Statement and our Terms & Conditions.

Unless otherwise stated, our current Privacy Policy & Statement applies to all information that we have about you. If we make changes to any terms or conditions of this statement, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this statement at any time, and any changes will become effective immediately when posted on this site. We stand behind the promises we make, however, and will never materially change this statement to make them less protective of customer information collected in the past without the consent of affected customers.

If you have any questions about this Privacy Policy & Statement, the practices of this site, or your dealings with this site, please contact us.